A career with Thomsons

Here at Thomsons we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things. Our passionate PINK culture is supported by our three core values that define how we work with each other, our clients and our partners: being brilliant together; maximising potential; challenging everything - delivering excellence. Our values foster an inclusive culture, which is vibrant, dynamic and enables us to excel as individuals, as teams and as a whole. Wherever we are located in the world, we inspire connections and take great care to make working at Thomsons a rewarding and fun career experience.

Our values

Many companies have values but often they can just be soundbites or words framed on the reception wall. For us at Thomsons, our values define who we are, how we work together and how we engage with clients, partners, suppliers, our communities - and everyone else in our universe.

Being brilliant together

Being brilliant together is about harnessing the power and passion of many and blending our diverse experiences, opinions and skills. We are a team that shows mutual respect, harnessing the passion of the whole to achieve so much more than we can on our own. We demonstrate our support by pulling together, working together and having fun together, recognising and celebrating our combined talents along the way.

Maximising potential

Maximising potential means we feel supported and empowered at work to help us achieve beyond our best and produce work for our clients and partners that is second to none. We try out new things, confident that experimentation will lead to innovation and if we make mistakes we learn from them to grow stronger. The sky is the limit as we push ourselves outside of our comfort zones to realise our ambitions, seizing new opportunities, recognising great talent, hitting our business goals and exceeding client and partner expectations.

Challenging everything - delivering excellence

Challenging the status quo helps us in our relentless pursuit of excellence and desire to build value for our clients and partners. We are curious and have the confidence to challenge and the resilience to be challenged. We do not like to stand still and are keenly aware that the next great idea is within our grasp. We know that no single person has all the answers, and we want to understand and be understood, learning together from both our successes and our failures. It is not just the challenge that is key; it is the ability to deliver the excellent solution that matters in equal measure

Benefits of working at Thomsons

As a leading employee benefits company you would expect us to have a top benefits package and we think that we do.

We reward our people for living our values and contributing to our business through a variety of benefits and perks. We appreciate that everyone is different and to reflect this, we offer a total reward package that offers a diverse range of financial, health and lifestyle benefits with total flexibility.

Outside of the typical retirement savings, life and medical insurance, here are a few more of our unusual benefits to whet your appetite:

  • Birthday day off – we want you to take time off to celebrate your special day in the way you want
  • Yoga, Zumba and fitness classes with a personal trainer – we want you to be your best so it is important to us to give you additional opportunities to feel your best
  • Free fruit in every office - yes, we all love cake – and there are many talented Thomsons bakers –but we want to encourage you towards your 5-a-day too!
  • Matching charity contributions, charity days off and Pay it Forward charity challenges
  • A spending account for you to spend on the things you decide are important
  • Financial education - it’s getting complicated out there and we want to ensure Thomsons people save for their future and are able to make the best decisions

And the list goes on! Find out more by getting in touch with us at recruitment@thomsons.com or by applying for your next role with us!

What our people say about working at Thomsons

Iain Lindsay

Head of Software Engineering | London, UK

"What’s great about working for a tech business is that they have a particular culture and way of approaching things. We’ve done a lot of work on fail-friendly and experimentation so there’s a lot of freedom to innovate and try things out."

Lacramioara Rosca

Quality Governance Lead | Cluj, Romania

"The best thing about working at Thomsons is that you have a lot of opportunities to grow. You will always find people willing to mentor and help you develop in the right direction. The amazing thing is that you feel supported and appreciated at each step, so setting ambitious goals and having the right tools to aim high makes progress and success easily achievable."

Clement Lim

Consultant | Singapore

"I couldn't ask for a better platform to develop both professionally and personally. At Thomsons I've had the privilege to work with different teams and learn from a variety of mentors. At Thomsons, we challenge everything; we work hard, we party even harder and it is precisely the type of environment I enjoy working in."

Harriet Dempsey

Marketing Executive | London, UK

"The best thing about working for Thomsons is the friendly and welcoming culture. From the second you walk into the building you’re met with a colourful office and a fun team! Working at Thomsons gives you the chance to work with people from different teams all around the world, with plenty of opportunities to progress your career. Things such as the quarterly conferences and the internal newsletters make you feel involved."

Tennyson Mash

Senior DSS, Client Administration | London, UK

"Working in the client team, every day is a challenge! We live and breathe empowering our clients with Darwin from our pink office. A nice end product is seeing our hard work result with happy clients and our CEO singing praise."

Come join us!

Client Support Associate

As a Client Support Associate, you will be working within the Client Team, specifically within the Helpdesk Team. Our Helpdesk is an employee-focused customer service team, which responds to the needs of our clients’ employees through e-mail & phone with the purpose of delivering a consistent and excellent experience.

 Job location: Cluj, Romania    Posted: 8 JAN 2018

Associate Configuration Specialist

As an Associate Configuration Specialist you will be responsible for implementing Darwin by configuring it to meet our Client requirements. You will perform testing of configured functionality, and then help supporting post launch work for our Clients (Unit Testing, User Acceptance Testing).

 Job location: Cluj, Romania    Posted: 20 FEB 2018

Darwin Support Associate

Your role will be to manage a portfolio of clients – predominantly manage their day to day needs and use of the Darwin platform, as well as performing administrative tasks when clients decide to outsource payroll and provider processes to Thomsons. The role will focus on ensuring that Darwin supports the delivery of the clients benefit package in an efficient way, as well supporting the client to answer Darwin queries raised by specific employees and / or 3rd party providers.

 Job location: Cluj, Romania    Posted: 8 JAN 2018

Internship Opportunties - Ongoing Application

We are always on the lookout for top talent to join our Internship Opportunities @Thomsons Are you a student or graduate looking for an exciting internship programme? Well, we can definitely help you with that :)

 Job location: Cluj, Romania    Posted: 1 JAN 2018

System Administrator

Come and join our growing, thriving Technology team. This role will sit in the Technology Operations team which is a global, growing team with great opportunity.

 Job location: London, UK    Posted: 9 FEB 2018

Service Desk Analyst - 2nd Line Support

The Technology Operations Team provide the infrastructure and tools that Darwin is built, sold and serviced on. Your ultimate aim will be to deliver a seamless experience to both employees and our Clients, encompassing speed, resilience and enterprise-class technology solutions. As a sub team, the Service Desk is here to support employees and all things related to tech! You will be responsible for laptops, PC’s, phones and all other tech equipment around the office as well as administering and advising on every piece of software used across the business.

 Job location: Cluj, Romania    Posted: 10 APR 2018

Darwin Analyst- 2nd Line

The 2nd line Darwin Support Analyst will work across all clients and partners. The Darwin Support Analyst is a Darwin expert, providing technical support to our TOB and Partner 1st Line support teams.

 Job location: London, UK    Posted: 28 DEC 2017

Product Manager

The Product Manager is responsible for the entire value chain of a product or service offering. The process includes working with clients and sales teams to validate insight, the building of a business case, managing and driving software or operational priorities, driving through all additional deliverables to make it a business success and working with the marketing team for launch.

 Job location: London    Posted: 28 DEC 2017


This role is within the Thomsons Legal Department will work with a small team to provide paralegal support.

 Job location: London, UK    Posted: 26 FEB 2018

Pricing Manager

Our Pricing Manager is responsible for pricing new business and renewals, working closely with our commercial operations and Business Development teams.

 Job location: London, UK    Posted: 17 OCT 2017

Associate Implementation Consultant

This is a fantastic opportunity to learn and grow as a technology delivery consultant. We are looking for bright, passionate and friendly people who genuinely want to work with Technology and data in the employee benefits market. Our aim is that you’ll be running your own projects within 18 months of joining us, and you’ll have the skills and confidence to do this. Sounds exciting doesn’t it?

 Job location: London, UK    Posted: 28 MAR 2018

Implementation Consultant

Consultants own the delivery of projects for their clients, from their initial implementation to ongoing change, including Benefit Selection Windows. The Consultant manages the full lifecycle of a project to deliver Darwin and is accountable for the quality of all outputs. They may also perform more complex configuration on Darwin if required.

 Job location: London, UK    Posted: 28 MAR 2018

Lead Consultant (SaaS Implementations)

The Lead Implementation Consultant/ Project Manager (SaaS) is responsible for managing end-to-end implementation and system enhancement programmes for our clients. The clients we work with are large, global blue chips and household names with thousands of employees worldwide. Thomsons’ technology, Darwin, is used to manage benefit choices for their employees and to facilitate the administration of these programmes.

 Job location: London, UK    Posted: 28 MAR 2018

Associate Client Manager

The Associate Client Manager owns the operational running of a portfolio of clients from a service delivery perspective. They champion the Client internally to ensure a market leading service experience that surpasses Client expectations.

 Job location: Cluj-Napoca, Romania    Posted: 8 JAN 2018

Associate Configuration Consultant

As an Associate Configuration Consultant, you will own the delivery of projects to our existing clients, including Benefit Selection Windows and any ongoing Change Requests. You will consult on the use of Darwin to most effectively manage our clients’ benefits schemes, by gathering requirements and then presenting the best practice solutions to meet these needs. You will be responsible for delivering small to medium projects consisting of implementing Darwin and configuring it to meet their requirements, perform testing of configured functionality, as well as supporting post launch work for our Clients.

 Job location: Cluj-Napoca, Romania    Posted: 20 FEB 2018

User Experience Designer

Working closely with the Head of UX, Product Managers and Software Engineers, you will be responsible for everything that is related to innovative design.

 Job location: London, UK    Posted: 9 APR 2018

Graduate Software Engineer

Come and join our Software Engineering team! Play a crucial role in delivering our product roadmap and continuing the evolution and innovation of our Darwin Software.

 Job location: London, UK    Posted: 24 JAN 2018

Darwin Analyst - 2nd Line Support

The Darwin Analyst - 2nd Line Support will work across all our clients - supporting Thomsons staff with the day to day use of our SaaS product. The Darwin Support Analyst will become a Darwin expert, providing technical support to all our support teams. You will resolve complex technical queries within SLA and to a high level of quality. You will work closely with our Solution’s Delivery, Client Team and Product Support to triage technical requests and support on upskilling Thomsons People in their knowledge of Darwin. A Darwin Support Analyst will be a key part of the incident management process, analyzing Darwin errors and best practice to increase efficiency.

 Job location: Cluj-Napoca, Romania    Posted: 8 JAN 2018

Darwin Analyst - 1st Level Support

You will become a Darwin technical specialist, you will be required to have strong communications & troubleshooting skills to support and train clients so they have the best experience when using Darwin. You will resolve technical queries within SLA and to a high level of quality. You will understand the incident management process and monitor trend and recommend improvement to promote user enablement and improve the clients use of Darwin.

 Job location: Cluj-Napoca, Romania    Posted: 16 APR 2018

e-Learning Content Designer

Working within the Darwin Enablement team you will design and create engaging eLearning content and resources on our award-winning software Darwin. The content will be used by a wide range of end-users and be a key part of our onboarding process for Thomsons People, Clients and Partners.

 Job location: Cluj, Romania    Posted: 23 APR 2018

Application Support Analyst

Come & join our growing & thriving Technology Department. Our Application Support Analyst position role involves supporting internal and external stakeholders by providing 3rd Line Support. You will work closely with the engineering team to provide insight on faults and areas of improvement.

 Job location: London, UK    Posted: 24 JAN 2018

Benefit Guide- Consulting

Thomsons Benefit Guide Team forms part of the wider Pensions Team and is responsible for providing engagement services to a portfolio of over 150 corporate clients. With pensions the primary focus, the Benefit Guide team is also responsible for providing employee guidance on wider Flexible Benefits provided through Thomsons’ technology platform – Darwin™

 Job location: London, UK    Posted: 9 APR 2018

"Darwin" Service Specialist

Come and join our Client services & Help desk team. In this role you will manage the day to day needs of our clients and their use of the Darwin (our product) technical platform. You will be performing payroll & benefit administrative tasks, answering technical queries from clients and employee escalations.

 Job location: London, UK    Posted: 24 JAN 2018

Associate Configuration QA

You will be working within the Solution Delivery Team, specifically in the SD QA Team as an Associate Configuration QA. The SD QA team works closely with the Configuration Team and the UK Consultants, and also with other best practice teams across the business in order to ensure the quality of the product delivered to our clients. You will be closely working with our product Darwin™, a cloud-based global benefits management and employee engagement software, used by some of the world’s most innovative companies.

 Job location: Cluj, Romania    Posted: 20 FEB 2018

Senior Software Quality Assurance Engineer

As a Senior QA you will use the latest testing tools and frameworks in test automation to build our automation capability. This role requires a solid blend of testing experience, software engineering and technical knowledge. You will work closely with our global engineering team, to design and implement our quality practices, take a hands-on approach to qualifying our application (Darwin™) releases with test frameworks and automated quality gates.

 Job location: Cluj, Romania    Posted: 20 FEB 2018

Business Analyst

Our Business Analysts create a shared understanding of what a feature is supposed to do, the business problem(s) being solved and the technology solution being implemented. You will participate in defining the needs or problems of multiple stakeholders and performs market research and analysis to define requirements and recommend solutions which add value to the business as well the stakeholders.

 Job location: Cluj, Romania    Posted: 26 MAR 2018

Financial Planning & Analysis Manager

Come and join our Finance team. The finance team are growing and looking for an experienced FP&A manager to help implement process and support the wider business.

 Job location: London, UK    Posted: 6 APR 2018

Talent Acquisition Intern

As a Talent Acquisition intern, you will be working within the People team, specifically within the Talent Acquisition Team. As part of the Global People team, you will have the chance to take our recruitment process to the next level by using your proactivity, research and building relationships skills.

 Job location: Cluj, Romania    Posted: 9 APR 2018

Senior .NET Software Engineer

Our Software Engineering team is globally distributed in London, Cluj and Singapore, with the biggest located in Cluj, composed of 20+ engineers, from Junior to Senior and Architecture. We work in an Agile environment, constantly up to date with the market needs and newest technologies, to be able to build a high performance and scalable product, supporting a fast and continuously growing global business.

 Job location: Cluj-Napoca, Romania    Posted: 20 APR 2018

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