Lead Consultant


London, UK | Job Posted 25/10/2017

The Lead Consultant is responsible for managing end-to-end implementation and system enhancement programmes for our clients. The clients we work with are large, global blue chips and household names with thousands of employees worldwide.

Thomsons’ technology, Darwin, is used to manage benefit choices for their employees and to facilitate the administration of these programmes.

Our Lead Consultants lead teams of consultants and specialists within Thomsons to successfully roll out to our global clients.


What will you be doing:

Programme Delivery & Project Management

  • Overall responsibility for the management of end-to-end delivery programmes, which can run across a number of years
  • Accountability for delivery according to project budget, time and quality standards
  • Manage all phases of the project delivery lifecycle, including initiation, requirements gathering, design & build, client UAT, launch and transition to service
  • Day-to-day project management oversight, ensuring that all tasks and key milestones are delivered on client projects on time and within budget
  • Manage project teams and relevant internal specialists to successfully deliver client projects
  • Manage key stakeholders both internally and externally to ensure a successful relationship, through regular client and internal updates, participation in Steering Committees, etc.
  • Provide guidance and expertise during requirements gathering and documentation sessions with clients, ensuring that programme scope and guidelines are adhered to
  • Manage and report on programme and project budgets
  • Manage the Change Control process with clients, ensuring that all changes are subject to robust impact assessment and are incorporated effectively
  • Displaying commercial awareness at all times, including management of and reporting on project budgets
  • The Lead Consultant may also be involved in the hands-on design and specification of interfaces or benefit configuration

Process Development & Improvement

  • Actively participate in process development and improvement activities, either as a part of official process improvement projects, of through making continuous improvement suggestions

Business Development

  • Supporting the New Business team in technical pre-sales consulting and pitching
  • Responding to technical or project related questions as part of prospects’ RFI/RFP processes
  • Business Case analysis, compilation and delivery

People Management

  • Line Management of Consultants or Associate Consultants in the SD team
  • The option for involvement in additional responsibilities in Pod Leading around resourcing, mentoring & quality assurance tracking


We are looking for a PINK person, with:

  • Extensive success managing & delivering multi-phased software projects
  • Experience working with high-profile clients on a global or multi-national basis
  • Experience using PPM tools to monitor project progress and budgets
  • Previous experience of HRIT systems (HRIS, payroll, benefits administration) highly desirable
  • Strong demonstrable project management and organisation skills, ideally within a recognised methodology
  • Excellent relationship and stakeholder management skills – ability to create and maintain long lasting client relationships
  • A proactive approach and the ability to take initiative, make decisions and deliver results
  • A flexible communicator, facilitator, influencer and problem solver
  • Ability to multi-task and prioritise time effectively
  • Demonstrable commercial awareness
  • Able to work calmly in a pressured environment
  • People and team management skills are desired, but not essential

The successful candidate will be a strong project leader, looking to take the next step in their career. We are looking for a passionate team player, who is able to lead from the front and become an integral part of the Thomsons team - will also need to thrive in a high-pressured environment, where the ability to work flexible hours may be required. The highest quality delivery and an exceptional work ethic are essential.


What we offer:

  • Being a part of a global and successful, but still fast growing company
  • An open, fail-friendly and fun environment
  • We reward our people for living our values and contributing to our business through a variety of benefits and perks: 
    • Birthday day off
    • Yoga, Zumba and fitness classes with a personal trainer
    • Free fruit in every office - yes, we all love cake – and there are many talented Thomsons bakers – but we want to encourage you towards your 5-a-day too!
    • Matching charity contributions, charity days off and Pay it Forward charity challenges
    • A spending account for you to spend on the things you decide are important
    • Pension, Life and Medical Insurance

And the list goes on!