Operational Excellence Consultant

London, UK | Job Posted 28/12/2018


Working within a small, cross-functional team in the Operations department, you will help to drive and deliver projects that deliver real business value through efficiencies or transformational change.


What will you be doing:

You will provide insight to help make decisions using excellent data analysis skills and an eye for detail.  You will be responsible for implementing continual improvement initiatives and new ways of working through enabling people, improving process or implementing technology. 

You will work across the operations functions with key business leads and teams, understanding how they operate today, mapping business processes and helping to transform these to add additional value or leverage new technologies. 

You will help to roll out new processes and tools to operational teams, which could include facilitating workshops, training on new technologies and gathering user feedback.

We are looking for a PINK person, with:

• Proven Project Management skills across the full project lifecycle including creating project plans, reporting status and risk management, transition into business as usual and measurement of return on investment
• Solid experience of process creation, mapping and analysis using recognised Operational Excellence techniques, e.g. value stream mapping
• Excellent communication skills, both spoken and written, and the ability to present a proposal or status fluently to key business leads and sponsors
• Excellent interpersonal skills and stakeholder management
• Proven use of Excel for data analysis (trend analysis, pivot tables)
• Ability to think strategically as well as being hands on and detail focused as required

• You will have a natural curiosity about how business processes work and a passion for wanting to improve them;
• You will enjoy solving problems and challenging existing ways of working;
• Desire to see projects completed and adding real business value;
• You will be genuinely self-motivated and enthusiastic.

• Bachelor’s degree or combination of education and experience required;
• Lean/Six Sigma qualification is an advantage;
• A recognised project management qualification is an advantage.



What we offer:

  • Free fruit in every office - yes, we all love cake – and there are many talented Thomsons bakers –but we want to encourage you towards your 5-a-day too!
  • Yoga, Zumba and fitness classes with a personal trainer
  • Birthday day off.
  • We reward our people for living our values and contributing to our business through a variety of benefits and perks:
  • Fast-paced, agile work environment and the opportunity to work with our impressive clients
  • Matching charity contributions, charity days off and Pay it Forward charity challenges
  • A spending account for you to spend on the things you decide are important
  • Pension, Life and medical insurance
  •  And the list goes on!