UK Pensions Administrator

Cluj, Romania | Job Posted 28/07/2017

Do you want to know more about UK pensions and how they operate? We are looking for an inquisitive person who has an eye for detail and is passionate about providing an excellent service to our clients and their employees.

Thomsons’ pension team is responsible for providing consultancy & administration services to a portfolio of over 120 corporate pension clients. As a UK Pensions Administrator, a role which sits within the Pension Delivery Team, you will provide full outsourced pension administration services to clients.

You will be closely working with our product Darwin™, a cloud-based global benefits management and employee engagement software, used by some of the world’s most innovative companies.


What will you be doing:

  • Providing a full outsourced pension administration service to assigned pension administration clients to include: 
    • Reconciling and submitting monthly pension schedules to providers to ensure pension contributions are received by pension providers in line with legislative timescales
    • Processing pension joiners, leavers and opt outs in occurrence with the pension providers requirements
    • Dealing with adhoc pension administration requests from employers and employees
  • Maintaining pension data / employee facing content on our product Darwin™
  • Processing transfers and annuity requests
  • Running employee engagement campaigns on Darwin™,
  • Providing support as required to internal Thomsons teams


We are looking for a PINK person, with:

  • Excellent English skills, both written and verbal
  • Excellent communication skills, confident in speaking to people and dealing with challenges
  • Ability to build rapport and confidently respond to customer queries
  • Good Excel skills to include experience of manipulation and comparison of data sets
  • Strong attention to detail
  • Highly organised and strong time management skills
  • Strong self-motivation and a good team player - flexible to meet the needs of the team
  • The ability to meet deadlines and experience of working within SLAs
  • Would be a plus:
    • Basic UK pensions/auto-enrolment knowledge


What we offer:

  • A yearly budget and the opportunity to build your own flexible benefits package
  • Work as part of a geographically distributed team, with colleagues in UK and Singapore
  • Fast-paced, agile work environment and the opportunity to work with our impressive clients