A career with Thomsons
Here at Thomsons we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things. Wherever we are located in the world, we inspire connections and take great care to make working at Thomsons a rewarding and fun career experience.
Benefits of working at Thomsons
Financial education
Birthday day off
Charity contributions
Gym membership
What our people say about working at Thomsons
James Akers
Director of Product Management
To put it simply, my role is to help shape the evolution of Darwin. To do this, it’s important that I understand customers’ reward schemes and needs. The global reach of Darwin and the possibilities it brings to streamlining reward schemes at a local and global level is something that makes coming to work every day exciting. With Darwin our clients are easily able to get analytics that bring transparency to benefit costs whilst measuring engagement and return on investment.
Andreea Bindea
Helpdesk Team Lead
I am a team leader in the Helpdesk team. We are the first point of contact in Thomsons for our client’s employees. We ensure that they have a great experience of Darwin, helping them out whenever they get stuck. Today, employee benefits are such an important part of everyone’s lives and we’re committed to getting it right the first time - all over the world. Speaking 5 languages is a great asset in my line of work, my favorite one is English!
Anindita Biswas
Senior Technical Business Analyst
It’s crucial that I understand the customers’ business needs so I can translate them into technical requirements. I love analyzing different employee benefit markets that are in our customers’ roadmaps and empowering them with the insights specific to each market. Three characteristics which make Thomsons unique: 1. Dedication to keeping clients and their satisfaction a top priority 2. Excellent company culture that respects a healthy work-life balance 3. Continuous innovation and a desire to be the best employee benefits software developer
Oana Costea
Delivery Manager
I manage Darwin configuration projects, providing tailored solutions for our customers. Every day is a challenge, whether it’s branding complex campaigns or finding solutions for tricky benefit flows. Organization and positive thinking are the two qualities that help me deliver on time and at the standard that both Thomsons and our customers expect. The thing I really like about working for Thomsons is having the opportunity to interact with clients and colleagues, all over the world.
Our values
Many companies have values but often they can just be soundbites or words framed on the reception wall. For us at Thomsons, our values define who we are, how we work together and how we engage with clients, partners, suppliers, our communities - and everyone else in our universe.
Being brilliant together
Being brilliant together is about harnessing the power and passion of many and blending our diverse experiences, opinions and skills. We are a team that shows mutual respect, harnessing the passion of the whole to achieve so much more than we can on our own. We demonstrate our support by pulling together, working together and having fun together, recognising and celebrating our combined talents along the way.
Maximising potential
Maximising potential means we feel supported and empowered at work to help us achieve beyond our best and produce work for our clients and partners that is second to none. We try out new things, confident that experimentation will lead to innovation and if we make mistakes we learn from them to grow stronger. The sky is the limit as we push ourselves outside of our comfort zones to realise our ambitions, seizing new opportunities, recognising great talent, hitting our business goals and exceeding client and partner expectations.
Challenging everything - delivering excellence
Challenging the status quo helps us in our relentless pursuit of excellence and desire to build value for our clients and partners. We are curious and have the confidence to challenge and the resilience to be challenged. We do not like to stand still and are keenly aware that the next great idea is within our grasp. We know that no single person has all the answers, and we want to understand and be understood, learning together from both our successes and our failures. It is not just the challenge that is key; it is the ability to deliver the excellent solution that matters in equal measure
Join the Pink revolution!
Come join us!
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Benefits Administration Associate
As a Benefits Administration Associate, you will also be closely working with our project delivery team to transition clients from project launch to business as usual servicing, and together with our Account Managers – keeping a close client relationship and maintain / improve our client satisfaction scores.
Job location: Romania Posted: 20 MAR 2020
Associate Configuration Specialist
As an Associate Configuration Specialist you will be responsible for implementing Darwin by configuring it to meet our Client requirements. You will perform testing of configured functionality, and then help supporting post launch work for our Clients (Unit Testing, User Acceptance Testing).
Job location: Romania Posted: 3 FEB 2020
Sales Enablement Manager
Slicker sales enablement processes can be one of the biggest differentiators when it comes to winning business. The Sales Enablement role will be a vital role within the Client Solutions team. Spanning Thomsons and Mercer Marsh Benefits in terms of support. This role will create sales content and processes that can be leveraged anywhere in the business.
Job location: UK Posted: 6 FEB 2020
Associate Configuration Consultant
As an Associate Configuration Consultant, you will own the delivery of projects to our existing clients, including Benefit Selection Windows and any ongoing Change Requests. You will consult on the use of Darwin to most effectively manage our clients’ benefits schemes, by gathering requirements and then presenting the best practice solutions to meet these needs.
You will be responsible for delivering small to medium projects consisting of implementing Darwin and configuring it to meet their requirements, perform testing of configured functionality, as well as supporting post launch work for our Clients.
Job location: Romania Posted: 6 JAN 2020
Resource Planning Manager
An exciting opportunity for a Resource Planning Manager for the world’s leading benefit technology company. In your role as RPM you will manage the allocation of implementation resources across the organisation to manage capacity & ensure all projects are resourced correctly.
Job location: UK Posted: 26 MAR 2020
Software Engineer
The Technology department as a whole stretches across the UK, Romania and Singapore. Our technology drives our business and so our software engineering department is of extreme importance to the success of our company and our clients. We are looking for a passionate, talented Software Engineer to join our diverse, driven and fun team.
Job location: UK Posted: 4 FEB 2020
Application Support Analyst- L3
As an Application Support Analyst you will provide the 3rd level of support for internal and external users for the Darwin Application. You will assume ownership of support cases and will follow through until the case is either resolved or escalated as a software defect.
You will be expected to use a variety of software tools and the knowledge base as well as liaising with product managers / software engineers in order to reach a resolution or workaround to an issue. You will also be required to give support for some other web based applications, such as Jira and Confluence.
Job location: Romania Posted: 24 FEB 2020
Client Success Operations Analyst
Working within Client Success Team, you will input into and help execute the Client Success Operations strategy. This will include but not be limited to analysing key client data, facilitating workshops, working within the Client Success Team and cross functionally to transform business processes in order to add additional value or efficiencies for Client Success Managers or Thomsons as a whole.
Job location: UK Posted: 22 JAN 2020
.NET Full Stack Software Engineer
Thomsons’ Software Engineering team is a globally distributed one with offices in London, Cluj and Singapore, with the biggest located in Cluj, composed of +35 engineers, from Junior to Senior and Architects.
We work in an Agile environment, constantly up to date with the market needs and newest technologies in order to build a high performance and scalable product, supporting a fast and continuously growing global SaaS business
Job location: Romania Posted: 20 MAR 2020
Client Success Manager
The Client Success Manager will work in support of the Client Managers to deliver the operational client plan for each Client and is accountable for Client satisfaction of our services, acting often as a point of escalation. They will work alongside Thomsons Delivery teams on a vast range of BAU activities for our clients, to ensure our Client Managers are able to focus on delivering to the team’s Revenue, Retention and Relationship targets. .
Job location: Romania Posted: 25 FEB 2020
Graduate Configuration Engineer
Configuration Engineers are responsible for creating the business logic that drives Darwin™, using Darwin Configuration Language (DCL*).
Templates written by Configuration Engineers will be used to standardize and simplify the implementation of client schemes across the globe. (* The Darwin Configuration Language (DCL) is a proprietary configuration tool, developed in Thomsons. This is used in Darwin 4.0 to create the basic building blocks of our platform (benefits, client schemes and interfacing). There is no expectation that anyone applying for the role will have any background or prior knowledge of DCL syntax).
Job location: Romania Posted: 20 MAR 2020
Darwin Analyst - L1
As a Darwin Analyst you will resolve technical queries within SLA and to a high level of quality. You will understand & own the incident management process in BAU. You will also collaborate with the Client Manager to enhance the client relationship and maintain/improve the client satisfaction scores. You will also monitor trends and recommend improvements to promote self-service, user enablement and product efficiencies.
For this role, you will work in 2 shifts: 3 consecutive weeks 9AM- 6PM, followed by 1 week 6 PM- 3 AM (1h lunch break included).
You will be working from home during night shifts. The infrastructure that will support you in your role will be provided by Thomsons (laptop, cell phone).
Job location: Romania Posted: 3 FEB 2020
Darwin Education Partner
Becoming a Darwin Education Partner means that you will be helping our People, Clients and Partners to learn Darwin, so they can use it in their day to day roles.
You will help to give them the best learning experiences through a blend of classroom based training, webinars, online learning, practice modules and accreditation.
A strong understanding of how our Clients and our People use Darwin is required and we will help you to develop your skills and expertise in learning design and delivery.
The team sits within the Professional Services organisation. We are multi-skilled and global in thinking with a clear vision and focus as a core part of Thomsons growth plans in the next 5 years.
Job location: Romania Posted: 27 FEB 2020
Client Support Associate
As a Client Support Associate, you will be working within the Client Team, specifically within the Helpdesk Team. Our Helpdesk is an employee-focused customer service team, which responds to the needs of our clients’ employees through e-mail & phone with the purpose of delivering a consistent and excellent experience.
Job location: Romania Posted: 20 MAR 2020
UX Designer
Thomsons Online Benefits is Changing Benefits. For Good. Our unique and innovative SaaS platform takes employee engagement to a whole new level. We are fast-paced, ambitious, people-focused and on a journey to dominate the global benefits market
Job location: UK Posted: 1 JAN 1
Data Analyst
The Data & Analytics team are key to driving forward our analytics proposition to clients and the use of analytics internally within Thomsons Online Benefits. Operating as experts within the business in order to help the organisation provide competitive advantage through analytics.
Job location: UK Posted: 1 JAN 1
Lead Security Engineer
We are a dedicated, highly communicative team that have a genuine passion for what we do – we work closely together, (we live in Zoom and Slack), and operate in a busy, but fun environment. We are looking for someone that can fit into this; likes being part of a team, has a growth mindset and is a good communicator. Some days can be extremely busy but we make sure it’s balanced and understand (as well as encourage) there is life outside of work. We are extremely proud and committed to the team culture we’ve built; no-blame, trusting and can-do.
Job location: UK Posted: 3 FEB 2020
Product Manager
As Product Manager, you will be responsible for the entire value chain of our product or service offering. You will achieve this by collaborating with clients and sales teams to validate insight, building a business case, managing and progressing software or operational priorities, driving through all additional deliverables to make it a business success and working with the marketing team for launch.
Job location: UK Posted: 29 JAN 2020
Senior MongoDB DBA
The Technology department as a whole stretches across the UK, Romania and Singapore. Our technology drives our business and so our DBA team is of extreme importance to the success of our company and our clients. We are looking for a passionate, talented Senior MongoDB DBA to join our team.
Job location: UK Posted: 30 JAN 2020
Senior Data Analyst
Managed Services Department is the key touch-points for our client, putting them at the center of everything we do. We are key contributors to our Pulse which is the Client Net Promoter Score. Managed Services' focus is to support our Client’s Administrators and Employees with their use of Darwin and forge a partnership to continually improve benefit & payroll administration through Darwin.
The Senior Data Analyst will work with different stakeholders within the Managed Services Department but will also collaborate with other teams as business requires.
Successful Senior Data Analyst is organized, methodical has a great eye for detail and a high level of rigor in his or her own work. The Senor Data Analyst will work in supporting operational teams and demonstrating diligence in work through the time.
Job location: Romania Posted: 4 FEB 2020
Cloud Engineer
We are a dedicated, highly communicative team that have a genuine passion for what we do – we work closely together, (we live in Zoom and Slack), and operate in a busy, but fun environment. We are looking for someone that can fit into this; likes being part of a team, has a growth mind-set and is a good communicator. Some days can be extremely busy but we make sure it’s balanced and understand (as well as encourage) there is life outside of work. We are extremely proud and committed to the team culture we’ve built; no-blame, trusting and can-do.
Job location: UK Posted: 20 FEB 2020
Digital Learning Architect
To meet the growing demand for Darwin, we need an exceptionally talented, bright, and driven Digital Learning Architect to work within our Global Darwin Education Services Team – Darwin expert Services.
Job location: UK Posted: 13 FEB 2020
Renewals Manager
The Renewals Manager will drive the Renewals & Expansion strategy to ensure over achievement. This will involve getting into the detail and supporting our Client Success Managers, as well as looking at the bigger picture and driving best practice aground retention and growth.
Job location: UK Posted: 27 FEB 2020
Marketing Executive
Our top-class Marketing team is dedicated to growing awareness of Thomsons and Darwin and educating the market on global benefits technology. We help position Darwin as the number one choice of platform to help Thomsons on our journey to dominate the global benefits market, and along the way, changing benefits. For good.
Job location: UK Posted: 12 MAR 2020
Associate QA Governance
The SD Quality Assurance team works closely with the Configuration Team, where projects require cross-functional collaboration with stakeholders from other teams in Thomsons like Client Success, Darwin Service & Support, Health and Wellbeing, Helpdesk, Pensions and Product.
Job location: Romania Posted: 19 MAR 2020