Associate Client Manager

London, UK

Our mission and vision

Thomsons Online Benefits is Changing Benefits. For Good. Our unique and innovative SaaS platform takes employee engagement to a whole new level. We are fast paced, ambitious, people focused and on a journey to dominate the global benefits market.

We are in the midst of one of the most exciting times in the company’s history and while we are already recognised as the global leader in our industry, we will not become complacent. We continue to work to revolutionise the market and our PINK people are what makes this possible. We are passionately committed to going the extra mile for our clients, partners and people. Our values to ‘be brilliant together’, ‘maximise potential’ and to ‘challenge everything, deliver excellence’ are part of our unique culture. This is the PINK glue that binds us.

It is time for Thomsons Online Benefits to continue its success. We truly believe that using our platform and products can impact and improve people’s lives. In fact, nearly 2 million people are already using our platform (Darwin). That’s a lot of people enjoying their flexible benefits!

 

About the team: 

Are you a passionate, challenge-seeking graduate looking to start your career in a market-leading technology company? We've got a great opportunity for you!

Our Client Team offers graduates and junior professionals a real opportunity to learn, grow and develop their key skills. We champion internal progression and work hard to provide excellent opportunities to excel in your career.

At Thomsons, it is part of our DNA to put our clients at the centre of everything we do. The Client team owns the operational & commercial running of a portfolio of global clients, ensuring a market leading service experience that surpasses Client expectations.

If you think you are PINK and want to work with our amazing clients every day, get in touch!

 

 

The role and your mission:

  • You will be responsible for supporting a portfolio of accounts
  • Owning the service delivery to our clients and supporting technology implementation
  • Providing excellent service and being the first point of contact for clients
  • Protecting and retaining client relationships and existing revenue
  • Increasing SaaS & fee revenue by looking at potential account growth opportunities
  • Helping to resolve client issues in a timely manner with the help of our internal teams
  • Collaborating with sales, solutions delivery, technology & support departments
  • Working to retention & growth targets and other KPIs
  • Updating and inputting accurate data into our CRM

 

What skills and values you will bring:

  • A clear drive & motivation to work with clients
  • A want to work in a quota carrying role
  • Excellent communication and presentation skills
  • Good knowledge of Excel
  • Ability to build strong internal and external relationships
  • Strong organisational skills and ability to prioritize effectively
  • Experience liaising with clients in a B2B or B2C role is an advantage
  • Bachelor’s degree or combination of education and experience required

 

Our PINK benefits and culture:

  • An opportunity to work in a fast growing, innovative company with lots of room for progression
  • A fail-friendly environment that encourages learning and initiative
  • Flexible working options (when applicable)
  • Day off on your birthday
  • Weekly health and fitness classes
  • Matching charity contributions, charity days off and Pay it Forward charity challenge
  • A flexible reimbursement account for you to spend on the things that matter to you
  • Pension, Life and Medical Insurance

So if you like the look of what you see, and think you could be the perfect fit for us, then take the leap and apply today! Go on, what are you waiting for?