Delivery Lead

London, UK

Our Mission & Vision

Thomsons Online Benefits is changing Benefits For Good. Our unique & innovative SaaS platform takes employee engagement to a whole other level. We are fast paced, ambitious, people focused & on a journey to dominate the global benefits market.

We are in the midst of the most exciting times in the company’s history and whilst we are recognised as the global leader in our industry we are not about to become complacent. We continue to work to revolutionise the market & our “PINK” people are what makes this possible.

It is time for Thomsons Online Benefits to continue its success and dominate the global market. We truly believe using our platform and products can impact people’s lives, nearly 2 million people already use our platform (Darwin).

Join us on our journey & take the next step in your career with the Client Management Team!


About the team: 

Do you love a good challenge? We are looking for a passionate person that is dedicated to inspiring others to be the best version of themselves they can be, keeping our development teams focused on continuously delivering the highest value to our products evolution, called Darwin.

The Delivery Lead effectively operates as a Scrum Master role across many self-organizing teams, combining with Project Management skills to identify delivery/implementation risks, tracking milestones and release plans.


Your mission will be:


  • Build a trusting environment, where delivery is a team commitment

  • Build up new teams and coach team members on how to apply the internal methodology

  • Guide and coach the delivery teams in order to use the internal practices and values to their maximum potential, and to get the most out of self-organization

  • Coach the team towards cross-functionality

  • Coach the team to think, communicate and work towards a common goal

  • Challenge/empower the team towards continuous improvement of the delivery process, quality, velocity and deliver value to the business as quickly as possible


  • Close collaboration with the Delivery Leads in the other locations, regarding future deliverables, resourcing, product roadmap.

  • Liaison between teams and other stakeholders, create a balance between the project’s key stakeholders and help the team perform at their highest level

  • Constructively and positively challenge other people’s ideas and approaches


  • Handle multiple teams/projects at a time, of about 6-7 people each

  • Manage tight resource constraints and conflicting priorities, ensuring that appropriate work is prioritized

  • Keep track of many tasks, documents and communication threads

  • Optimize and maintain a consistent approach between managed teams


What skills and values you will bring:

  • Servant Leader – Must be able to garner respect and trust from his/her team and be willing to get their hands dirty to get the job done. Be skilled at building strong relationships and partnerships

  • Communicative and social– Must be able to communicate well with teams (High standard of communication in English - both verbal and written)

  • Facilitative – Must be able to lead and demonstrate value-add principles to a team and other stakeholders (project, initiative and management)

  • Assertive – Must be able to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls.

  • Situationally Aware – Must be the first to notice differences and issues as they arise and elevate them to management

  • Enthusiastic – Must be high-energy

  • Continual improvement - Must continually be growing ones craft learning new tools and techniques to manage oneself and a team

  • Conflict resolution - Must be able to facilitate discussion and facilitate alternatives or different approaches. Be comfortable in challenging and supporting colleagues

  • Attitude of empowerment - Must be able to lead a team to self-organization

  • Attitude of transparency – Must desire to bring disclosure and transparency to the business about development and grow business trust

Technical Skills:

  • Familiarity with common Agile practices (iterative development), service-oriented environments, and able to adapt the methodology to the specific project context

  • A minimum of 3 years in delivering software throughout its full life cycle

  • Previous experience in Scrum Master or Project Manager roles

  • Ability to identify and manage risk, notice early signs of failure and respond decisively and proportionately

  • Good time management and scheduling skills, and a history of making sound decisions quickly under stress

  • A good understanding of all disciplines involved in a software development process

  • Presentation and negotiation skills

  • A self-motivated and proactive individual who has demonstrated an ability to organise and prioritise own workload whilst responding to the evolving needs of the team and stakeholders

  • Strong sense of responsibility and self-motivation

  • Understand the value of commitments to delivery made by a development team


Our “PINK” benefits and what you can expect:

  • An opportunity to work in a fast growing, innovative company with the offering of progression

  • A fail- friendly environment that encourages learning and initiative

  • Flexible working options (when applicable)

  • Birthday day off

  • Weekly Health & Fitness classes

  • Matching charity contributions, charity days off and Pay it Forward charity challenge

  • A spending account for you to spend on the things you decide are important

  • Pension, Life and Medical Insurance

We remain passionately committed to going the extra mile for our clients, partners and people. Our values to ‘be brilliant together’, to ‘challenge everything and deliver excellence’ and to ‘maximise our potential’ are part of our unique culture, which is the glue that binds us.