Head of Delivery Proposition

Our mission and vision

Thomsons Online Benefits is Changing Benefits. For Good. Our unique and innovative SaaS platform takes employee engagement to a whole new level. We are fast paced, ambitious, people focused and on a journey to dominate the global benefits market.

We are in the midst of one of the most exciting times in the company’s history and while we are already recognised as the global leader in our industry, we will not become complacent. We continue to work to revolutionise the market and our PINK people are what makes this possible. We are passionately committed to going the extra mile for our clients, partners and people. Our values to ‘be brilliant together’, ‘maximise potential’ and to ‘challenge everything, deliver excellence’ are part of our unique culture. This is the PINK glue that binds us.

It is time for Thomsons Online Benefits to continue its success. We truly believe that using our platform and products can impact and improve people’s lives. In fact, nearly 2 million people are already using our platform (Darwin). That’s a lot of people enjoying their flexible benefits!


About the team:

The Global Services Proposition and Strategy team owns the go-to-market Professional Services proposition and strategy. The focus of the team is on combining the commercial and client/market facing need with predictable and effective service delivery to ensure a robust, competitive, value-based proposition across Professional Services.

The team works with all Professional Services teams globally in Thomsons, and with the Commercial teams to ensure we have the right proposition for our prospects and clients, and that this aligns with our service delivery strategy and capability.

The role and your mission:

As the Head of Global Services Proposition – Delivery, you will own the Delivery Proposition and will be viewed as a subject matter expert in this area. This will include all aspects of Thomsons Delivery Proposition, integration with pricing and resource planning processes and teams, and the application of the proposition in the context of new deals and contract renewals.

You will also be responsible for evolving the Delivery Proposition through business change, working with key stakeholders to achieve this.

Key responsibilities include:

  • Ownership of the Delivery Proposition, working with stakeholders across the business to ensure an effective proposition fully integrated with pricing and resource planning.
  • Maintenance of the Delivery Proposition, ensuring feedback is addressed and the proposition remains market current and aligned with delivery strategy and capability.
  • Evolution of the Delivery Proposition, developing this and related solutions to accommodate and align with business change.
  • Enablement on the Delivery Proposition and related solutions, ensuring key stakeholders in the business fully understand the proposition and are able to work with it as needed.
  • Deal support and governance, providing subject matter expertise and support for new business and contract renewals, ensuring focus on commercial outcomes while managing delivery risk.


What skills & values you will bring:

  • Solid experience in Darwin delivery, through hands on implementation
  • Experience of global delivery programmes and a good appreciation of delivery risk
  • Client facing experience
  • A proactive approach and an ability to manage change
  • A highly collaborative style of working across a range of senior stakeholders from Sales to Professional Services
  • An ability to appreciate and balance commercial outcomes with risk management


Our PINK benefits and culture:

  • An opportunity to work in a fast growing, innovative company with lots of room for progression
  • A fail-friendly environment that encourages learning and initiative
  • Flexible working options (when applicable)
  • Day off on your birthday
  • Weekly health and fitness classes
  • Matching charity contributions, charity days off and Pay it Forward charity challenge
  • A flexible reimbursement account for you to spend on the things that matter to you
  • Pension, Life and Medical Insurance

So if you like the look of what you see, and think you could be the perfect fit for us, then take the leap and apply today! Go on, what are you waiting for?