Learning Coordinator

Cluj, Romania | Job Posted 20/03/2019

As a Learning Coordinator, you will be part of our Darwin Enablement team, helping the team with a wide range of administrative and logistical support to help book and organise various training sessions. 

The main purpose of the role is to support the Darwin Enablement Team in managing relationships with key Thomsons stakeholders, Partners and Clients and assist them in delivering an outstanding training experience.



The role and your mission:

  • Supporting the Global Darwin Enablement Team based in our London, Cluj and Singapore offices, by answering queries and providing support both internally and to our Clients and Partners via:
       o Skype;
       o Zoom Meetings;
       o E-mails;
       o Telephone.
  • Providing administrative support to the Enablement Team, such as:
       o Reviewing training dates and organising diaries;
       o Reviewing and confirming booking for any instructor led training;
       o Sending joining instructions to Clients and Internal Delegates;
       o Reviewing and keeping up to date the Darwin Enablement Calendar;
       o Preparing data for training, attendance and feedback reports
  • Being the first point of contact within the Darwin Enablement Team for general enquiries, providing excellent customer service by phone, Skype, face-to-face or by email;
  • Updating and managing various team records .
       o Training Tracker;
       o Darwin Enablement mailbox;
       o Survey and reporting of data . training attendance stats, accreditation pass marks, etc.
  • Administering our Learning Management System (LMS) in conjunction with the Training Manager and team members.


Your experience and values:

  • Excellent communication skills in English - both written and verbal;
  • Experience of performing administrative duties to support a global team;
  • Ability to manage own time effectively based on agreed priorities;
  • Ability to work on multiple queries or tasks at one time;
  • Excellent interpersonal skills to allow you to communicate internally, with Clients, and with Mercer;
  • Strong attention to detail and ability to closely follow team processes;
  • Ability to document and suggest improvements for Administrative processes and tasks.

Would be a plus: 

  • Experience of tracking data and reporting on simple analytics to assess outcomes;
  • Experience of Learning & Development teams or HR functions.
  • Good knowledge of MS Excel and MS Outlook.


Our PINK benefits and culture:

  • A yearly budget and the opportunity to build your own flexible benefits package
  • Work as part of a geographically distributed team, with colleagues in UK and Singapore
  • Fast-paced, agile work environment and the opportunity to work with our impressive clients