User Experience Designer

London, UK

Our Mission & Vision

Thomsons Online Benefits is changing Benefits For Good. Our unique & innovative SaaS platform takes employee engagement to a whole other level. We are fast paced, ambitious, people focused & on a journey to dominate the global benefits market.

We are in the midst of the most exciting times in the company’s history and whilst we are recognised as the global leader in our industry we are not about to become complacent. We continue to work to revolutionise the market & our “PINK” people are what makes this possible.

It is time for Thomsons Online Benefits to continue its success and dominate the global market. We truly believe using our platform and products can impact people’s lives, nearly 2 million people already use our platform (Darwin).

Join us on our journey & take the next step in your career with the Technology team!


About the team:

In the conservative world of HR, we like to think differently: starting with the brand, continuing with the technology and finishing off with original and ground-breaking designs. Contrary to most of our competitors, we have a very solid technical foundation that gives us the opportunity to build better products and focus resources in creating experiences to delight our clients rather than just meet their needs.



 Your mission will be:

  • Product experience design life cycle (from concept to detailed specification to implementation) which includes:

  • user research, personas definition, user testing, information architecture, concept generation, prototyping and detailed design; all within a user cantered framework

  • Help define the UX strategy and user stories with the Product Managers

  • Defining, producing and implementing the designs for a highly efficient and emotionally engaging UX within the delivery team made up of Software Engineers, product managers and BAs


What skills & values you will bring:

  • Ability to think outside the box and a drive to solve complex problems.

  • Be a team player and be able to work independently; making confident recommendations.

  • Use humour, creativity, and positive energy to maintain personal and team momentum.

  • Be comfortable with leading conversations with small or larger groups of individuals to support the design process and evangelise the output of it.

  • Be able to quickly iterate designs, test them and roll changes back in to designs and products

  • Have excellent communication skills; verbally and written.

  • Demonstrable understanding of interaction and visual design principles.

  • Solid understanding of Agile UX design and software development methodology

  • Proficiency with core design tools (e.g. Sketch, InVision,) and the desire to learn new ones as they come along

  • Experience with responsive design tools and technologies.

  • Fluent in spoken and excellent in written English


  • Understanding of web and mobile technologies, specifically the UX capabilities of leading platforms.

  • Have experience in both B2B and B2C environments

  • Have an interest in continually improving our agile delivery methodologies and bringing individuals, across disciplines, together.

  • Proficiency in prototyping tools in order to facilitate early user feedback, communicate design direction and engage stakeholders in the decision making process.

  • BA/BSc in Interaction/Industrial Design, Graphic Design, Computer Science, Psychology, or related field.


Our “PINK” benefits & what you can expect:

  • An opportunity to work in a fast growing, innovative company with the offering of progression

  • A fail- friendly environment that encourages learning and initiative

  • Flexible working options (when applicable)

  • Birthday day off

  • Weekly Health & Fitness classes

  • Matching charity contributions, charity days off and Pay it Forward charity challenge

  • A spending accountfor you to spend on the things you decide are important

  • Pension, Life and Medical Insurance

We remain passionately committed to going the extra mile for our clients, partners and people. Our values to ‘be brilliant together’, to ‘challenge everything and deliver excellence’ and to ‘maximise our potential’ are part of our unique culture, which is the glue that binds us.