Hassle-free benefits administration
It's a fact, administration is a chore. Fully outsource your benefits payroll with us to give you peace of mind. Rely on our Darwin™ know-how and expertise for the security of back-office support, along with global helpdesk from a dedicated team. It’s a cost effective, fast and flexible approach to delivering the service you need, when you need it.
Outsourced Administration
Our managed service offering includes:
- A dedicated coordinator to deliver service continuity and take on all responsibilities within Darwin, including monthly auto-enrolment activity
- Guidance on best practice payroll & benefit administration
- Support that enables you to get the most out of new Darwin enhancements and to ensure they are embedded into your unique scheme
- Seamless transition into business-as-usual post-launch
- Key project & change control support to standardise and simplify benefits management
- Help in building your knowledge and use of the back-end administration tool and access to all management reports
Helpdesk
We aim to reduce your administration effort as well as raise employee engagement on Darwin. Your employees will benefit from the full support of our helpdesk team, who will be their primary point of contact. The helpdesk team will also collaborate with you and your third party providers. Full service includes:
- User administration enablement
- Employee assistance with benefit selection via phone and email
- Direct follow-up with providers on your behalf
