Aspen Insurance UK

Discover how our client, Aspen Insurance UK, overhauled their benefits offering to provide a more flexible solution that colleagues could better engage with.

The challenge

Global specialty (re)insurance company Aspen wanted to refresh their benefits offering in the UK, and a review confirmed that employee engagement was low – only half of colleagues were logging into the benefits portal, and just 12% rated the programme as ‘good’.

As part of the transformation into a more attractive offering, Aspen set a target to grow portal logins from 53% to 67% and increase flexibility for employees, while driving savings for the company.


The solution

Aspen partnered with Thomsons Online Benefits to launch a new benefits plan. Firstly, we worked together on marketplace benchmarking, employee surveys and focus groups. With the insight gained from these, we devised a new offer tailored to Aspen’s diverse workforce, which allowed complete flexibility for employees.

As well as updating some existing benefits, Aspen also launched 12 new ones. These were categorised into three hubs – the Core Hub, Health Hub and Money Hub – to make them easier to understand and access.

By adjusting core funding levels in line with the market, Aspen were also able to use the money saved to fund a wellness account administered through Darwin Reimbursement Manager. Every employee can access up to £1,000 a year to support a healthier lifestyle through health-related benefits such as sports participation, dental and health screening.

To launch the new plan, Aspen and Thomsons developed a modern, fresh benefits brand which was promoted through an engaging communications campaign including fairs, presentations, posters and emails. They also created a buzz by releasing a new financial education benefit before the official launch as a teaser.


The result

With the support of Thomsons, Aspen now has a flexible offering that gives employees access to the benefits they need to support their individual lifestyles.

In fact, 92% of employees logged into the portal during their recent selection window, far exceeding the target of 67%. Employees also made 819 benefit selections, an increase of 189% from the previous year. In addition, employees’ perceived value of the benefits offering increased as a result of the flexibility and personalised package, and a follow-up survey found that 66% rated the benefits programme as ‘good’ or ‘very good’.

By overhauling the scheme and putting the choice of benefits in employees’ hands, Aspen saved in excess of £800,000, and up to four days a month in HR administration time by using Darwin Reimbursement Manager.


Elliot Rees-Davies

Reward & HR Operations Director, Aspen

By working with Thomsons, we’re delighted to have created a flexible and varied benefits plan. We’ve taken an outdated and uninspiring package, and developed it into an innovative and engaging proposition that our employees really value – and one that we can evolve to ensure we continue to meet the needs of our colleagues.

The results? The numbers speak for themselves

Employee logins to the portal

Benefit selections made

Rated the benefits programme highly

Of savings made

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