Following a successful UK roll-out of their benefits portal, read how Cisco EMEA worked with Thomsons to implement a holistic reward solution for their EMEAR employees.

The challenge

Cisco is the world leader in networking that transforms how people connect, communicate and collaborate. Following a successful 2009 UK roll-out of i-benefit@Cisco, a personalised benefits portal, Cisco wanted to replicate the same experience for their EMEAR employees, initially focusing on Spain, Germany, Norway and Israel. 

With offices in 62 countries across EMEAR, partnerships with 70+ benefits vendors, 12 benefit brokers and 30+ long-term savings plans, Cisco operated within a complex benefits landscape with mostly paper-based processes and a lack of visibility on the cost of benefits.


The solution

By implementing Darwin™, Cisco created a harmonised, holistic reward solution locally tailored for each market. For the 70+ vendors, all benefits administration is now delivered through just one interaction, reducing HR administration and queries, as well as enabling visibility on benefits’ cost.


The result

This innovative solution has achieved very high employee engagement and participation, with login rates reaching 88%. As a result of Cisco’s continuous employee communications, engagement keeps increasing each year.

With the majority of personnel now covered, the blueprint has been established for continued implementation in the rest of EMEAR. Having the ability to view total costs also enables Cisco to more effectively challenge their local brokers on the costs of benefit premiums.

Charlie Johnston

Vice President - Human Resources, EMEAR - Cisco

We were delighted to win the ‘Best International Benefits’ award in recognition of how we have delivered an innovative and engaging benefits strategy that has increased both employee engagement and participation and reduced our administration.”

The results? The numbers speak for themselves

Consider Cisco a 'great place to work'

Are proud to work at Cisco

Placing on the 'World's Best Multinational Workplaces'

Placing on the 'Best Multinational Workplaces in Europe'

Explore more case studies


Cisco partnered with Thomsons to implement a health and wellbeing scheme which reduced absence and stress-related illness and saved time on benefit related queries.
Read case study

Bristol-Myers Squibb

Every country within an international business brings with it different benefits, tax, language, legislation and culture. With such a complex operating environment it can be difficult to take a truly global approach to benefits, however those organizations that do are four times more likely to be effective or very effective in meeting their objectives.* Bristol-Myers Squibb (BMS), a global BioPharma company, knew they needed to transform digitally to achieve this and sought to create a single global benefits administration platform for its 14,000 employees across 40 countries. What they didn’t realize was that they were about to embark on one of the most ambitious and exciting implementations in the market.
Read case study

Bibby Financial Services

Operating in the highly competitive finance marketplace, Bibby Financial Services doesn't just compete with the likes of HSBC and Barclays for clients, it competes for talent too. Aiming to double headcount by 2020, attracting and retaining talent is mission critical.
Read case study