NCR is a global technology company that helps customers respond to the demand for fast, easy and convenient transactions with intuitive self-service and assisted-service technologies.
Internationally, NCR had no central benefits system. Their benefit administration did not meet their evolving needs. Without owning their data, it was difficult to understand their costs and reconcile records to ensure accuracy.
Though NCR had a basic online web page where employees could read some benefits information, there was limited self-service, no online total reward statements and employees relied on the local brokers when changes or updates needed to be made, reducing engagement and control over employee’s benefits.
Doug Carlson, Senior Director Global Benefits and HR Shared Services at NCR had a vision to drive employees towards self-serve behaviour in line with companies overall strategy “Everyday Made Easier”.
In approaching their benefits overhaul, NCR faced a number of challenges:
Scalability: The old system wasn't suitable for global adoption.
Data quality: Existing data was outdated.
Efficient technology spend: NCR did not feel like they were getting the best value for what they were spending.
NCR partnered with Thomsons Online Benefits to offer their tech-savvy employees the benefits management experience they were expecting from a cutting-edge technology firm.
With operations worldwide, NCR adopted a phased approach to their benefits programme overhaul and rolled out cloud benefits management software Darwin™ in 9 countries: Mexico, Chile, Argentina, Brazil, Colombia, Peru, Puerto Rico, Dominican Republic and India.
In order to engage 4,500 people across different countries with different cultures and languages, Thomsons helped develop a multi-channel communications programme, which included “My Benefits “ branding for all countries, benefits websites, launch emails and posters in local language.
Through “My Benefits” employees now enjoy:
Access to their benefits anywhere, anytime via tablet or phone creating a consistent employee experience
An automated experience, enabling them to easily view and flex their benefits for the first time.
Personalised benefits information.
Successful Darwin™ implementation enabled NCR to automate their benefits processes, reduce errors and help mitigate escalating costs. However, most crucially, My Benefits is completely scalable, enabling NCR to easily expand the programme to other key geographies.
I was really impressed with Darwin’s global capabilities and how it helped us deliver our benefit strategy!
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